Arrival protocol

Anyone who has tried to locate their chauffeur at a busy location is aware of the difficulties involved. The following is a guide to practical ways which will help the meeting process go smoothly and with less stress.

Please include the following information in your client/employee itinerary.

• Ensure that our “meeting board” design will be recognised and looked for. If you would prefer us to use your company logo as a recognisable meeting board, please supply us with the relevant logo/information.
• Our drivers are briefed to wait in the vicinity of the information desk unless another
  meeting place has been stipulated. Information desks are common to all airport
  terminals and are sign posted.
• The telephone number provided for our office is the number to be used in case of any difficulties in locating the driver. Where available, drivers are usually informed of a clients mobile number.
• If there is a delay in baggage / customs, a courtesy call is to be made to our office, if possible, so we can inform the driver of any delays.
• Our drivers are briefed to make their way into terminals in good time to meet clients. If you require our drivers not to enter the car park too early, then the arriving client needs to be made aware of this so that they are prepared to wait for the driver to attend. They also need to be informed about any pre-determined meeting location.
• Be sure to check all relevant details have been provided and are correct, i.e. flight number, arrival date, arrival time (24 hr clock is preferred ), correct spelling of clients name, etc.
• Ensure we are notified of any changes, delays or cancellations in reasonable time.
  Provide us where possible with an out of hours contact telephone number. This offers a
  contingency should there be any problems, as many collections take place out of normal office hours.
• Notify us of any special / specific meeting arrangements.
• Inform us if the client does not have an understanding of and/or speak English.
• Where possible, provide us with the mobile number of the client we are meeting and inform them to activate the telephone as soon possible and listen to voicemail or read text messages for information from their driver.